BEGIN:VCALENDAR VERSION:2.0 CALSCALE:GREGORIAN METHOD:PUBLISH PRODID://NEOL//351785 BEGIN:VEVENT DTSTAMP:20260517T000104 VTIMEZONE:America/New_York DTSTART:20230711T140000Z DTEND:20230711T153000Z UID:351785 SUMMARY:Dealing with Complaints About Library Materials LOCATION:Online via Zoom DESCRIPTION:Dealing with Complaints About Library Materials\n\n07/11/23 10:00 AM EST\n - 07/11/23 11:30 AM EST\Description:\nRecorded 7/11/23\n\nComplaints about library collections are increasing, and library staff need to be prepared to encounter users who are upset about library materials. A clear understanding of the foundations of intellectual freedom and how to engage with users who have complaints can keep these situations from becoming a major problem. This session will look at why diverse collections are important, preparing for materials challenges before they happen, addressing both informal and formal complaints, and working with the media, and share additional resources that are available for dealing with these difficult situations.  Please bring your questions.\n\nLearning Objectives:\n\n Importance of diverse collections\n Being prepared for material challenges\n Addressing both formal and informal complaints\n Working with the media\n\nPresenter:\n\nBarry Trott is Adult Services Consultant at the Library of Virginia, where he helps public libraries across the Commonwealth plan and develop services for adult library users. He earned his MSLS from The Catholic University of America School of Library and Information Science in 1997 and then worked at the Williamsburg Regional Library for 24 years, starting off as a reference librarian and then as readers’ services librarian. In 2001, he became Adult Services Director, and in 2012 was appointed Digital Services Director, where he served until 2014 when he was appointed Director of Special Projects and Technical Services. Barry is past-president of the American Library Association’s Reference and User Services Association (RUSA). He edited the readers’ advisory column for Reference and User Services Quarterly (RUSQ) from 2004-2012 and served as editor-in-chief of RUSQ from 2012-2018. He was the series editor for Libraries Unlimited’s Read On series and author of Read On . . . Crime Fiction (2008), and has contributed articles or chapters to numerous publications, including The Encyclopedia of Library and Information Science, Reference Reborn (Libraries Unlimited, 2010), Journal of Library Administration, and Research-Based Readers’ Advisory (ALA Editions, 2008). Barry has presented programs at the American Library Association annual conference, the Public Library Association conference, and the Virginia Library Association conference and for library systems throughout the country.\n \Location:\nOnline via Zoom\n\n, X-ALT-DESC;FMTTYPE=text/html:Dealing with Complaints About Library Materials

07/11/23 10:00 AM EST - 07/11/23 11:30 AM EST
Description:
Recorded 7/11/23

Complaints about library collections are increasing, and library staff need to be prepared to encounter users who are upset about library materials. A clear understanding of the foundations of intellectual freedom and how to engage with users who have complaints can keep these situations from becoming a major problem. This session will look at why diverse collections are important, preparing for materials challenges before they happen, addressing both informal and formal complaints, and working with the media, and share additional resources that are available for dealing with these difficult situations.  Please bring your questions.

Learning Objectives: Presenter:

Barry Trott is Adult Services Consultant at the Library of Virginia, where he helps public libraries across the Commonwealth plan and develop services for adult library users. He earned his MSLS from The Catholic University of America School of Library and Information Science in 1997 and then worked at the Williamsburg Regional Library for 24 years, starting off as a reference librarian and then as readers’ services librarian. In 2001, he became Adult Services Director, and in 2012 was appointed Digital Services Director, where he served until 2014 when he was appointed Director of Special Projects and Technical Services. Barry is past-president of the American Library Association’s Reference and User Services Association (RUSA). He edited the readers’ advisory column for Reference and User Services Quarterly (RUSQ) from 2004-2012 and served as editor-in-chief of RUSQ from 2012-2018. He was the series editor for Libraries Unlimited’s Read On series and author of Read On . . . Crime Fiction (2008), and has contributed articles or chapters to numerous publications, including The Encyclopedia of Library and Information Science, Reference Reborn (Libraries Unlimited, 2010), Journal of Library Administration, and Research-Based Readers’ Advisory (ALA Editions, 2008). Barry has presented programs at the American Library Association annual conference, the Public Library Association conference, and the Virginia Library Association conference and for library systems throughout the country.
 
Location:
Online via Zoom

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