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VERSION:2.0
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METHOD:PUBLISH
PRODID://NEOL//313120
BEGIN:VEVENT
DTSTAMP:20260408T041123
VTIMEZONE:America/New_York
DTSTART:20231213T190000Z
DTEND:20231213T200000Z
UID:313120
SUMMARY:Patron Bashing in Public Libraries: Its Effect on the Professional and the Profession
LOCATION:Online via Zoom
DESCRIPTION:Patron Bashing in Public Libraries: Its Effect on the Professional and the Profession\n\n12/13/23 02:00 PM EST\n - 12/13/23 03:00 PM EST\Description:\nWe have all been known to tell stories about our experiences working in the public library. Many of those include stories about patrons, sometimes positive ones, but far too often it’s the negative ones that get us the attention we are looking for when telling a story. While many believe venting helps reduce stress after a difficult interaction with a patron, the research shows the opposite is true.\n\nIn this session we will explore types of patron bashing and how it is damaging to the person doing it, their organization, and the profession.\n\nLearning Objectives:\n\n	Several types of patron bashing and its effect on those around you.\n	Strategies to avoid contributing to patron bashing and how to respond when you witness it.\n	The qualities expected of service-oriented information professionals.  \n\n\nPresenter:\n\nDana Bomba  is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia, and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.\n \n \Details:\nWho Should Attend:  Anyone interested in learning more about how patron bashing effects the profession and the professional\nCompetency:  Customer Service\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\nNEO-RLS Individual Member Cost:  $20\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Patron Bashing in Public Libraries: Its Effect on the Professional and the Profession<br /><br />12/13/23 02:00 PM EST - 12/13/23 03:00 PM EST<br />Description:<br />We have all been known to tell stories about our experiences working in the public library. Many of those include stories about patrons, sometimes positive ones, but far too often it&rsquo;s the negative ones that get us the attention we are looking for when telling a story. While many believe venting helps reduce stress after a difficult interaction with a patron, the research shows the opposite is true.<br />
<br />
In this session we will explore types of patron bashing and how it is damaging to the person doing it, their organization, and the profession.<br />
<br />
<strong>Learning Objectives:</strong>
<ul>
	<li>Several types of patron bashing and its effect on those around you.</li>
	<li>Strategies to avoid contributing to patron bashing and how to respond when you witness it.</li>
	<li>The qualities expected of service-oriented information professionals. &nbsp;</li>
</ul>

<h1><span style="font-size:13px"><strong>Presenter:</strong></span></h1>

<p><em><span style="font-size:13px"><img alt="" src="https://neo-rls.org/photos/Dana_Bomba_22_05312023154407.JPG" style="float:left; margin:5px 15px; width:100px" />Dana Bomba&nbsp;</span></em><span style="font-size:13px">&nbsp;is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia, and the 2022 Virginia Library Association&rsquo;s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.</span></p>
&nbsp;<br />
&nbsp;<br />Details:<br />Who Should Attend:&nbsp; Anyone interested in learning more about how patron bashing effects the profession and the professional<br />
Competency:&nbsp;&nbsp;Customer Service<br />
<br />
Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE<br />
NEO-RLS Individual Member Cost:&nbsp; $20<br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.<br />
<br />
<font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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