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PRODID://NEOL//253015
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DTSTAMP:20260407T092548
VTIMEZONE:America/New_York
DTSTART:20230613T140000Z
DTEND:20230613T150000Z
UID:253015
SUMMARY:Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces
LOCATION:Online via Zoom
DESCRIPTION:Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces\n\n06/13/23 10:00 AM EST\n - 06/13/23 11:00 AM EST\Description:\nPassive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.\n\nLearning Objectives:\n\n	How passive-aggressive behavior can be an adaptive trait and encouraged through systems at work, home or in broader society \n	Signs and examples of passive-aggressive behavior \n	Tips and techniques on how to reframe the behavior and deal with it appropriately whether it is coming from colleagues, patrons, or superiors \n	What boundaries are and how they affect our behavior \n	Role play examples to more effectively communicate\n\nPresenter:\n\nCarrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.\n\n \Details:\nWho Should Attend:  Anyone interested in learning more about passive aggressive behavior in the library\nCompetency:  Customer Service, and Communication\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\nNEO-RLS Individual Member Cost:  $20\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nThis event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces<br /><br />06/13/23 10:00 AM EST - 06/13/23 11:00 AM EST<br />Description:<br />Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.<br />
<br />
<strong>Learning Objectives:</strong>
<ul>
	<li>How passive-aggressive behavior can be an adaptive trait and encouraged through systems at work, home or in broader society&nbsp;</li>
	<li>Signs and examples of passive-aggressive behavior&nbsp;</li>
	<li>Tips and techniques on how to reframe the behavior and deal with it appropriately whether it is coming from colleagues, patrons, or superiors&nbsp;</li>
	<li>What boundaries are and how they affect our behavior&nbsp;</li>
	<li>Role play examples to more effectively communicate</li>
</ul>
<strong>Presenter:</strong><br />
<br />
<em><img alt="" src="https://neo-rls.org/photos/Rogers-Whitehead_12162022112135.JPG" style="margin: 5px 15px; float: left; width: 100px;" width="100" />Carrie Rogers-Whitehead</em> worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference &amp; User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company&rsquo;s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.<br />
<br />
&nbsp;<br />Details:<br />Who Should Attend:&nbsp; Anyone interested in learning more about passive aggressive behavior in the library<br />
Competency:&nbsp;&nbsp;Customer Service, and Communication<br />
<br />
Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE<br />
NEO-RLS Individual Member Cost:&nbsp; $20<br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.<br />
<br />
<strong><em>This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.</em></strong><br />
<br />
<font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font><br />Location:<br />Online via Zoom<br /><br />,  
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