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VERSION:2.0
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METHOD:PUBLISH
PRODID://NEOL//219624
BEGIN:VEVENT
DTSTAMP:20260427T110227
VTIMEZONE:America/New_York
DTSTART:20200707T140000Z
DTEND:20200707T150000Z
UID:219624
SUMMARY:Professional Internal Customer Service
LOCATION:Online via Adobe Connect
DESCRIPTION:Professional Internal Customer Service\n\n07/07/20 10:00 AM EST\n - 07/07/20 11:00 AM EST\Description:\nThe elements of professionalism are important to internal customer service, which includes providing services to others within your organization, and treating them as you would treat external customers. Showing professionalism in the workplace has many benefits including improved worker relationships, trust, and even efficiency.\n \nIn this interactive and informative webinar, we will look at three key skill sets that build and maintain a culture of professional internal customer service and how you can apply this information in your organization.\n \nLearning Objectives: \n\n	Job Skills (Technical, Communication and Leadership)\n	Good Judgment\n	Polite Behavior\n\n \nPresenter: \n\nAndrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.\n \nHe is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.\n \n \Details:\nWho should attend:  Anyone interested in professional internal customer service\nCompetencies:  Customer Service\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member/\nNORWELD, SERLS, SWON Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nThis event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Adobe Connect\n\n,
X-ALT-DESC;FMTTYPE=text/html:Professional Internal Customer Service<br /><br />07/07/20 10:00 AM EST - 07/07/20 11:00 AM EST<br />Description:<br /><img alt="" src="https://neo-rls.org/photos/CSABrand2020.png" style="margin: 5px; float: left; width: 100px;" width="100" />The elements of professionalism are important to&nbsp;internal customer service, which includes providing services to others within your organization, and treating them as you would treat external customers. Showing professionalism in the workplace has many benefits including improved worker relationships, trust, and even efficiency.<br />
&nbsp;<br />
In this interactive and informative webinar, we will look at three key skill sets that build and maintain a culture of professional internal customer service and how you can apply this information in your organization.<br />
&nbsp;<br />
<strong>Learning Objectives:</strong>&nbsp;
<ul>
	<li>Job Skills (Technical, Communication and Leadership)</li>
	<li>Good Judgment</li>
	<li>Polite Behavior</li>
</ul>
&nbsp;<br />
<strong>Presenter:&nbsp;</strong><br />
<br />
<em><img alt="" src="https://neo-rls.org/photos/57384_12172019110230.jpg" style="margin: 5px; float: left; width: 100px;" width="100" />Andrew Sanderbeck</em> has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.<br />
&nbsp;<br />
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.<br />
&nbsp;<br />
&nbsp;<br />Details:<br /><font face="Verdana" size="2"><font face="Verdana" size="2">Who should attend:&nbsp; Anyone interested in professional internal customer service<br />
Competencies:&nbsp; Customer Service<br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2">Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member/<br />
NORWELD, SERLS, SWON&nbsp;Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE</font></font></font><br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.</font><br />
<br />
<strong><em>This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.</em></strong><br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font></font><br />Location:<br />Online via Adobe Connect<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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