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PRODID://NEOL//218338
BEGIN:VEVENT
DTSTAMP:20260422T003502
VTIMEZONE:America/New_York
DTSTART:20211103T140000Z
DTEND:20211103T150000Z
UID:218338
SUMMARY:Professional Office Etiquette Basics
LOCATION:Online via Zoom
DESCRIPTION:Professional Office Etiquette Basics\n\n11/03/21 10:00 AM EST\n - 11/03/21 11:00 AM EST\Description:\nWelcome to the updated 2021 Professional Etiquette Basics.  Based on our latest needs analysis we have updated this popular class. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you are seen as a professional or not.  Being professional is more than just about taking responsibility for yourself and your work, it's about seeing beyond your immediate needs and thinking about the long-term perceptions of you, your workplace, and the people you serve.\n\nLearning Objectives:\n\n	What being “a professional” really means\n	Learn how being professional increases your value in the workplace\n	Understand the importance of “Greetings” and best practices for face, phone, ands virtual\n	Develop Telephone Etiquette (Tone, Vacation/Out of office message, “Is there anything else we can do for you?” probe?\n	Apply Printer protocols of beset dos and don’ts when working with printers.\n	Utilize Proper Gossip-Handling Techniques\n	Enhance Email dos and don’ts.\n	Define and use two Assertive Behavior techniques.   (Open and honest, and asking for help)\n	Understand the consequence of Oversharing information consequences.\n	How to avoid confusion.  Selecting Boundaries: Accountability Chart and Authority Levels (Why two professional baseball players never run into each other during the game)\n\nPresenter:\nDean Russell is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team.  He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.\n \Details:\nWho Should Attend:  Anyone interested in learning more about professional office etiquette\nCompetency:  Communication, Customer Service, and Teamwork\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member/\nNORWELD, SERLS, SWON Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nThis event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Professional Office Etiquette Basics<br /><br />11/03/21 10:00 AM EST - 11/03/21 11:00 AM EST<br />Description:<br /><img alt="" src="https://neo-rls.org/photos/77175_06282021112005.jpg" style="margin: 5px 15px; float: left; width: 100px;" width="100" />Welcome to the updated 2021 Professional Etiquette Basics.&nbsp; Based on our latest needs analysis we have updated this popular class. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you are seen as a professional or not.&nbsp; Being professional is more than just about taking responsibility for yourself and your work, it's about seeing beyond your immediate needs and thinking about the long-term perceptions of you, your workplace, and the people you serve.<br />
<br />
<strong>Learning Objectives:</strong>
<ul>
	<li>What being &ldquo;a professional&rdquo; really means</li>
	<li>Learn how being professional increases your value in the workplace</li>
	<li>Understand the importance of &ldquo;Greetings&rdquo; and best practices for face, phone, ands virtual</li>
	<li>Develop Telephone Etiquette (Tone, Vacation/Out of office message, &ldquo;Is there anything else we can do for you?&rdquo; probe?</li>
	<li>Apply Printer protocols of beset dos and don&rsquo;ts when working with printers.</li>
	<li>Utilize Proper Gossip-Handling Techniques</li>
	<li>Enhance Email dos and don&rsquo;ts.</li>
	<li>Define and use two Assertive Behavior techniques.&nbsp; &nbsp;(Open and honest, and asking for help)</li>
	<li>Understand the consequence of Oversharing information consequences.</li>
	<li>How to avoid confusion.&nbsp; Selecting Boundaries: Accountability Chart and Authority Levels (<em>Why two professional baseball players never run into each other during the game)</em></li>
</ul>
<strong>Presenter:</strong><br />
<img alt="" src="https://neo-rls.org/photos/52046_05242019164329.jpg" style="width: 100px; float: left; margin: 5px 15px;" width="100" /><em>Dean Russell</em>&nbsp;is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company&rsquo;s vision, gain operational traction, and work as a healthy, functional, and cohesive team.&nbsp; He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.<br />
&nbsp;<br />Details:<br />Who Should Attend:&nbsp; Anyone interested in learning more about professional office etiquette<br />
Competency:&nbsp; Communication, Customer Service, and Teamwork<br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2">Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member/<br />
NORWELD, SERLS, SWON&nbsp;Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE</font></font></font></font><br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.<br />
<br />
<strong><em>This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.</em></strong><br />
<br />
<font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font><br />Location:<br />Online via Zoom<br /><br />,  
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