BEGIN:VCALENDAR
VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
PRODID://NEOL//211861
BEGIN:VEVENT
DTSTAMP:20260503T233443
VTIMEZONE:America/New_York
DTSTART:20210216T150000Z
DTEND:20210216T160000Z
UID:211861
SUMMARY:Reference is Reference! Providing Quality Service via Chat, in Email, by Phone, and Beyond
LOCATION:Online, Via Zoom
DESCRIPTION:Reference is Reference! Providing Quality Service via Chat, in Email, by Phone, and Beyond\n\n02/16/21 10:00 AM EST\n - 02/16/21 11:00 AM EST\Description:\nFor some, the phrase "virtual reference service" implies something less than "actual" reference service. Nothing could be further from the truth! During the current COVID-19 pandemic, many libraries that have not done much "virtual reference" in the past are finding that more and more patrons are requesting assistance over "virtual" channels. Regardless of medium, the goal is always quality service, authoritative information, and satisfied patrons. This webinar will focus on what quality reference service entails, how to utilize all the resources at your fingertips for your patrons, and how this all translates to interactions via chat, email, phone, and any other technology that may come along in the future!\n \nLearning Objectives:\n\n	Identify the foundational principles of quality reference service\n	Learn how to apply these foundational principles in various media\n	Discover online resources to easily share with "virtual" patrons\n\nPresenter:\n\nDon Boozer is Manager: Literature Department, Ohio Center for the Book, and Homebound Services at Cleveland Public Library.\nDon is also an adjunct instructor at Kent State University School of Information teaching "Information Sources and Reference Services." Previously, Don was coordinator of Ohio's statewide online reference service, KnowItNow24x7; a subject librarian in Literature at Cleveland Public Library; and a reference librarian at Barberton Public Library\n \Details:\nWho Should Attend:  Anyone interested in learning more about online reference service\nCompetency:  Reference\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member/\nNORWELD, SERLS, SWON Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline\nVia Zoom\n,
X-ALT-DESC;FMTTYPE=text/html:Reference is Reference! Providing Quality Service via Chat, in Email, by Phone, and Beyond<br /><br />02/16/21 10:00 AM EST - 02/16/21 11:00 AM EST<br />Description:<br /><img src="https://neo-rls.org/photos/76152_06022021142936.jpg" style="width: 100px; margin: 5px 15px; float: left;" width="100" />For some, the phrase &quot;virtual reference service&quot; implies something less than &quot;actual&quot; reference service. Nothing could be further from the truth! During the current COVID-19 pandemic,&nbsp;many libraries that have not done much &quot;virtual reference&quot; in the past are finding that&nbsp;more and more patrons are requesting assistance over &quot;virtual&quot; channels. Regardless of medium, the goal is always quality service, authoritative information, and satisfied patrons. This webinar will focus on what quality reference service entails, how to utilize all the resources at your fingertips for your patrons, and how this all translates to interactions via chat, email, phone, and any other technology that may come along in the future!<br />
&nbsp;<br />
<strong>Learning Objectives:</strong>
<ul>
	<li>Identify the foundational principles of quality reference service</li>
	<li>Learn how to apply these foundational principles in various media</li>
	<li>Discover online resources to easily share with &quot;virtual&quot; patrons</li>
</ul>
<strong>Presenter:</strong><br />
<br />
<em><img alt="" src="https://neo-rls.org/photos/62850_05192020093539.jpg" style="width: 100px; margin: 5px; float: left;" width="100" />Don Boozer </em>is Manager: Literature Department, Ohio Center for the Book, and Homebound Services at Cleveland Public Library.<br />
Don is also an adjunct instructor at Kent State University School of Information teaching &quot;Information Sources and Reference Services.&quot; Previously, Don was coordinator of Ohio's statewide online reference service, KnowItNow24x7; a subject librarian in Literature at Cleveland Public Library; and a reference librarian at Barberton Public Library<br />
&nbsp;<br />Details:<br />Who Should Attend:&nbsp; Anyone interested in learning more about online reference service<br />
Competency:&nbsp; Reference<br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2">Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member/<br />
NORWELD, SERLS, SWON&nbsp;Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE</font></font></font></font><br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.<br />
<br />
<font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font><br />Location:<br />Online<br />Via Zoom<br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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