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VERSION:2.0
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PRODID://NEOL//194142
BEGIN:VEVENT
DTSTAMP:20260517T072723
VTIMEZONE:America/New_York
DTSTART:20200630T140000Z
DTEND:20200630T150000Z
UID:194142
SUMMARY:The Customer Service Experience 
LOCATION:Online via Zoom
DESCRIPTION:The Customer Service Experience \n\n06/30/20 10:00 AM EST\n - 06/30/20 11:00 AM EST\Description:\nCustomer service experience is the ability to provide positive experiences for and with our customers. In libraries, customers experience our services and programs and much, much more. An experience can be individual, or for a group or family and can take place in the library, on the phone or in our social media accounts and in our virtual branch. (Our website)\n \nThis interactive and informative webinar will you give you tips and techniques to engage and connect more effectively with your customers as they use and experience the unlimited opportunities at your library.\n \nLearning Objectives: \n\n	Best Practices in the Customer Service Experience\n	How to Communicate in Needs and Benefits Language\n	Build Unique Customer Experiences With Each Customer\n\nPresenter:\n\nAndrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.  He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.\n\n \Details:\nWho should attend:  Anyone interested in better telephone and email skills\nCompetencies:  Customer Service\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member/\nNORWELD, SERLS, SWON Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nThis event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:The Customer Service Experience <br /><br />06/30/20 10:00 AM EST - 06/30/20 11:00 AM EST<br />Description:<br /><img alt="" src="https://neo-rls.org/photos/CSABrand2020.png" style="width: 100px; float: left; margin: 5px;" width="100" />Customer service experience is the ability to provide positive experiences for and with our customers. In libraries, customers experience our services and programs and much, much more. An experience can be individual, or for a group or family and can take place in the library, on the phone or in our social media accounts and in our virtual branch. (Our website)<br />
&nbsp;<br />
This interactive and informative webinar will you give you tips and techniques to engage and connect more effectively with your customers as they use and experience the unlimited opportunities at your library.<br />
&nbsp;<br />
<strong>Learning Objectives:</strong>&nbsp;
<ul>
	<li>Best Practices in the Customer Service Experience</li>
	<li>How to Communicate in Needs and Benefits Language</li>
	<li>Build Unique Customer Experiences With Each Customer</li>
</ul>
<strong>Presenter:</strong>

<p><em><img alt="" src="https://neo-rls.org/photos/57384_12172019110230.jpg" style=" width: 150px; margin: 5px; float: left;" width="150" />Andrew&nbsp;Sanderbeck&nbsp;</em>has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.&nbsp;&nbsp;He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.</p>
<br />
&nbsp;<br />Details:<br /><font face="Verdana" size="2"><font face="Verdana" size="2">Who should attend:&nbsp; Anyone interested in better telephone and email skills<br />
Competencies:&nbsp; Customer Service<br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2">Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member/<br />
NORWELD, SERLS, SWON&nbsp;Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE</font></font></font><br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.</font><br />
<br />
<strong><em>This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.</em></strong><br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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DESCRIPTION:Reminder
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