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PRODID://NEOL//180093
BEGIN:VEVENT
DTSTAMP:20260406T010943
VTIMEZONE:America/New_York
DTSTART:20190711T140000Z
DTEND:20190711T150000Z
UID:180093
SUMMARY:You <i>Can </i>Be the Expert-Tech Troubleshooting with Confidence 101
LOCATION:Online via Adobe Connect
DESCRIPTION:You <i>Can </i>Be the Expert-Tech Troubleshooting with Confidence 101\n\n07/11/19 10:00 AM EST\n - 07/11/19 11:00 AM EST\Description:\nIn this session, we’ll cover tech troubleshooting basics: how to approach the device or the person having the issue; first questions to ask; and common issues with websites, mobile devices, and computer programs. We’ll also reframe the technology troubleshooting process in a more familiar context: a reference conversation or customer service interaction.\n\nLearning Objectives:\n\n\n	Learn basic strategies for approaching technology troubleshooting for themselves and for their patrons, based on best practices from help desk and other tech industry fields.\n	 \n	Get a quick list of frequent issues and how to solve them for a variety of platforms, including the internet and mobile devices.\n	 \n	Gain confidence in their own ability to navigate technology troubleshooting.\n	 \n	Are able to view tech troubleshooting interactions as another form of customer service, to support an open mindset towards finding solutions.\n\nPresenter:\n\nJennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.\n\nShe has written extensively for Library Journal on public library services and technology, and in May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was released by Libraries Unlimited. In what remains of her time, she is an avid mobile photographer, crafter, and traveler.\n\nYou can find Jennifer online at www.jenniferkoerber.com and www.worksfromthetreehouse.com.\n\Details:\nWho Should Attend:  Anyone interested in learning more about tech troubleshooting\nCompetency:  Equipment and Troubleshooting, Basic Computer and Hardware\n\nGEO Cost:      $40\nBronze Cost:  $24\nSilver Cost:    FREE\nGold Cost:     FREE\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Adobe Connect\n\n,
X-ALT-DESC;FMTTYPE=text/html:You <i>Can </i>Be the Expert-Tech Troubleshooting with Confidence 101<br /><br />07/11/19 10:00 AM EST - 07/11/19 11:00 AM EST<br />Description:<br /><p>In this session, we&rsquo;ll cover tech troubleshooting basics: how to approach the device or the person having the issue; first questions to ask; and common issues with websites, mobile devices, and computer programs. We&rsquo;ll also reframe the technology troubleshooting process in a more familiar context: a reference conversation or customer service interaction.</p>

<p><strong>Learning Objectives:</strong></p>

<ul>
	<li>Learn basic strategies for approaching technology troubleshooting for themselves and for their patrons, based on best practices from help desk and other tech industry fields.<br />
	&nbsp;</li>
	<li>Get a quick list of frequent issues and how to solve them for a variety of platforms, including the internet and mobile devices.<br />
	&nbsp;</li>
	<li>Gain confidence in their own ability to navigate technology troubleshooting.<br />
	&nbsp;</li>
	<li>Are able to view tech troubleshooting interactions as another form of customer service, to support an open mindset towards finding solutions.</li>
</ul>
<strong>Presenter:</strong>

<p><em><strong><img alt="" src="https://neo-rls.org/photos/51909_05172019123406.jpg" style="margin: 5px 10px; float: left; width: 100px;" width="100" />Jennifer Koerber</strong></em> has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.</p>

<p>She has written extensively for Library Journal on public library services and technology, and in May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was released by Libraries Unlimited. In what remains of her time, she is an avid mobile photographer, crafter, and traveler.</p>

<p>You can find Jennifer online at www.jenniferkoerber.com and www.worksfromthetreehouse.com.</p>
<br />Details:<br />Who Should Attend:&nbsp; Anyone interested in learning more about tech troubleshooting<br />
Competency:&nbsp; Equipment and Troubleshooting, Basic Computer and Hardware<br />
<br />
<font face="Verdana" size="2">GEO Cost: &nbsp; &nbsp;&nbsp; $40<br />
Bronze Cost:&nbsp; $24<br />
Silver Cost:&nbsp;&nbsp;&nbsp; FREE<br />
Gold Cost:&nbsp; &nbsp; &nbsp;FREE</font><br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.<br />
<br />
<font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font><br />Location:<br />Online via Adobe Connect<br /><br />,  
PRIORITY:3
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