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PRODID://NEOL//175357
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DTSTAMP:20260516T204334
VTIMEZONE:America/New_York
DTSTART:20190513T140000Z
DTEND:20190513T150000Z
UID:175357
SUMMARY:Designing the Future: Using Human-Centered Design to Implement Service Improvements  <font color = ff0000>[Archive] </font>
LOCATION:, Via Adobe Connect
DESCRIPTION:Designing the Future: Using Human-Centered Design to Implement Service Improvements  <font color = ff0000>[Archive] </font>\n\n05/13/19 10:00 AM EST\n - 05/13/19 11:00 AM EST\Description:\nThe challenges facing librarians are real, complex and varied. As such, they require new perspectives, new tools and new approaches. With support from the Bill and Melinda Gates Foundation and in partnership with Chicago Public Library and Aarhus Public Library, IDEO created a toolkit for using design thinking to better understand library patrons. Discover how you can use design thinking to uncover solutions to everyday challenges.\n\nLearning objectives:\n\n	Use design thinking toolkit to better understand your patrons\n	Use design thinking to solve daily challenges\n\nPresenter: \n\nMichelle Frisque,  Chief of Technology, Content and Innovation, Chicago Public Library (CPL)\nIn this role, she ensures that information technology, collections and data metrics support the library’s programs, services, operations and strategies, and provides support and evaluation for the innovation process. Before joining CPL, Michelle was the Head of Information Systems at the Galter Health Sciences Library, Northwestern University. She is a former president of the Library & Information Technology Association (LITA), a division of the American Library Association. She has a Masters of Learning and Organization Change from Northwestern University’s School of Education and Social Policy, and a Masters of Library and Information Sciences from the University of Pittsburgh.\n \Details:\nWho Should Attend: Anyone interested in Design Thinking\nCompetency:  Problem Solving\n\nGEO Cost:      $20\nBronze Cost:  FREE\nSilver Cost:   FREE\nGold Cost:    FREE\n\nIt’s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.\n\nWhen you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.\n \n\n \Location:\n\nVia Adobe Connect\n,
X-ALT-DESC;FMTTYPE=text/html:Designing the Future: Using Human-Centered Design to Implement Service Improvements  <font color = ff0000>[Archive] </font><br /><br />05/13/19 10:00 AM EST - 05/13/19 11:00 AM EST<br />Description:<br />The challenges facing librarians are real, complex and varied. As such, they require new perspectives, new tools and new approaches. With support from the Bill and Melinda Gates Foundation and in partnership with Chicago Public Library and Aarhus Public Library, IDEO created a toolkit for using design thinking to better understand library patrons. Discover how you can use design thinking to uncover solutions to everyday challenges.<br />
<br />
Learning objectives:
<ul>
	<li>Use design thinking toolkit to better understand your patrons</li>
	<li>Use design thinking to solve daily challenges</li>
</ul>
<strong>Presenter:&nbsp;</strong><br />
<br />
<em>Michelle Frisque</em><strong>,&nbsp;</strong> Chief of Technology, Content and Innovation, Chicago Public Library (CPL)<br />
In this role, she ensures that information technology, collections and data metrics support the library&rsquo;s programs, services, operations and strategies, and provides support and evaluation for the innovation process. Before joining CPL, Michelle was the Head of Information Systems at the Galter Health Sciences Library, Northwestern University. She is a former president of the Library &amp; Information Technology Association (LITA), a division of the American Library Association. She has a Masters of Learning and Organization Change from Northwestern University&rsquo;s School of Education and Social Policy, and a Masters of Library and Information Sciences from the University of Pittsburgh.<br />
&nbsp;<br />Details:<br /><font face="Verdana" size="2"><font face="Verdana" size="2">Who Should Attend: Anyone interested in Design Thinking</font><br />
<font face="Verdana" size="2">Competency:&nbsp; Problem Solving</font></font><br />
<br />
GEO Cost: &nbsp; &nbsp;&nbsp; $20<br />
Bronze Cost:&nbsp; FREE<br />
Silver Cost:&nbsp;&nbsp;&nbsp;FREE<br />
Gold Cost:&nbsp;&nbsp;&nbsp; FREE<br />
<br />
<strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong><br />
<br />
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.<br />
&nbsp;<br style="font-family: Verdana; font-size: small; box-sizing: border-box;" />
<br style="font-family: Verdana; font-size: small; box-sizing: border-box;" />
&nbsp;<br />Location:<br /><br />Via Adobe Connect<br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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