Date/Time
6/3/2020
10:00 AM - 11:00 AM Eastern Event Registration
Competency
Customer Service
Event Description
Communicating with a customer on the phone or via email can sometimes be a difficult task. Without seeing an individual’s body language, messages can lose clarity and meanings can be easily misinterpreted. When clarity and understanding are lost, the communication can be frustrating for both the customer and the employee. This interactive and informative webinar will explore best practices in creating positive experiences with customers on the phone and via email. Attendees will learn techniques for redirecting conversations that are off point, going nowhere fast and to help diffuse situations that are becoming, angry, hostile and threatening. Learning Objectives:
Presenter: Location
Online via Adobe Connect
UNITED STATES Contact Person
Melissa Lattanzi
(phone: 3306550531) Details
Who should attend: Anyone interested in better telephone and email skills
Competencies: Customer Service GEO Cost: $40 Bronze Cost: $24 Silver Cost: FREE Gold Cost: FREE Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience. This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services. It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join. Tell a Friend
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