Northeast Ohio Regional Library System - Event Information
Designing the Future: Using Human-Centered Design to Implement Service Improvements
The challenges facing librarians are real, complex and varied. As such, they require new perspectives, new tools and new approaches. With support from the Bill and Melinda Gates Foundation and in partnership with Chicago Public Library and Aarhus Public Library, IDEO created a toolkit for using design thinking to better understand library patrons. Discover how you can use design thinking to uncover solutions to everyday challenges.
Use design thinking toolkit to better understand your patrons
Use design thinking to solve daily challenges
Michelle Frisque, Chief of Technology, Content and Innovation, Chicago Public Library (CPL)
In this role, she ensures that information technology, collections and data metrics support the library’s programs, services, operations and strategies, and provides support and evaluation for the innovation process. Before joining CPL, Michelle was the Head of Information Systems at the Galter Health Sciences Library, Northwestern University. She is a former president of the Library & Information Technology Association (LITA), a division of the American Library Association. She has a Masters of Learning and Organization Change from Northwestern University’s School of Education and Social Policy, and a Masters of Library and Information Sciences from the University of Pittsburgh.