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PRODID://NEOL//211863
BEGIN:VEVENT
DTSTAMP:20260421T192259
VTIMEZONE:America/New_York
DTSTART:20210303T150000Z
DTEND:20210303T160000Z
UID:211863
SUMMARY:Bystander Intervention in the Library
LOCATION:Online via Zoom
DESCRIPTION:Bystander Intervention in the Library\n\n03/03/21 10:00 AM EST\n - 03/03/21 11:00 AM EST\Description:\nWe have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "bystander zone" and learn how to safely intervene as a bystander to help defuse a situation and still provide a level of service beyond any other.\n\nLearning Objectives:\n\n	List the 5 decision-making steps and the 5 Ds of intervention\n	Apply the ways to take action in order to intervene in a situation\n	Implement the practice of intervention to impact the social environment around you\n\nPresenter:\n\nDonna Seaton has over 30 years working at EVPL public library system, first as a customer services representative, then as a supervisor for 20 years and for the last 8 years the system wide training specialist. Donna develops and conducts training for both new and existing employees and conducts On-Boarding for all EVPL staff. Donna has conducted the Bystander Intervention presentation for many library conferences and library systems.   Donna loves the library, reading, traveling and spending time with her husband, family and friends.\Details:\nWho should attend:  Anyone interested in Bystander Intervention\nCompetencies:  Customer Service, Communication and Patron Awareness\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member/\nNORWELD, SERLS, SWON Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Bystander Intervention in the Library<br /><br />03/03/21 10:00 AM EST - 03/03/21 11:00 AM EST<br />Description:<br /><img alt="" src="https://neo-rls.org/photos/76153_06022021143157.jpg" style="margin: 5px 15px; float: left; width: 100px;" width="100" />We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the &quot;bystander zone&quot; and learn how to safely intervene as a bystander to help defuse a situation and still provide a level of service beyond any other.<br />
<br />
<strong>Learning Objectives:</strong>
<ul>
	<li>List the 5 decision-making steps and the 5 Ds of intervention</li>
	<li>Apply the ways to take action in order to intervene in a situation</li>
	<li>Implement the practice of intervention to impact the social environment around you</li>
</ul>
<strong>Presenter:</strong><br />
<br />
<em><img alt="" src="https://neo-rls.org/photos/66796_09282020101749.jpg" style="margin: 5px; float: left; width: 100px;" width="100" />Donna Seaton</em> has over 30 years working at EVPL public library system, first as a customer services representative, then as a supervisor for 20 years and for the last 8 years the system wide training specialist. Donna develops and conducts training for both new and existing employees and conducts On-Boarding for all EVPL staff. Donna has conducted the Bystander Intervention presentation for many library conferences and library systems. &nbsp;&nbsp;Donna loves the library, reading, traveling and spending time with her husband, family and friends.<br />Details:<br /><font face="Verdana" size="2"><font face="Verdana" size="2">Who should attend:&nbsp; Anyone interested in Bystander Intervention<br />
Competencies:&nbsp; Customer Service, Communication and Patron Awareness<br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2">Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member/<br />
NORWELD, SERLS, SWON&nbsp;Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE</font></font></font><br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.</font><br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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