BEGIN:VCALENDAR
VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
PRODID://NEOL//179580
BEGIN:VEVENT
DTSTAMP:20260516T171017
VTIMEZONE:America/New_York
DTSTART:20190509T133000Z
DTEND:20190509T163000Z
UID:179580
SUMMARY:Gripes, Grumbles and Grievances: Improving Labor-Management Relations through Effective Communication and Grievance Processing
LOCATION:South Branch of Cleveland Public Library, 3096 Scranton Road , Cleveland, OH, 44113
DESCRIPTION:Gripes, Grumbles and Grievances: Improving Labor-Management Relations through Effective Communication and Grievance Processing\n\n05/09/19 09:30 AM EST\n - 05/09/19 12:30 PM EST\Description:\nThis highly interactive course will help participants build strong labor-management relationships through effective communication and grievance handling skills.  Participants will get information and hands-on experience in communication, collaborative problem-solving, grievance processing as well as tips for preventing grievances.  \n\nLearning Objectives Part I: Moving from Conflict to Collaboration\n\n	Communication Basics\n	Active Listening\n	Collaborative Problem-Solving    \n\n \nLearning Objectives Part 2:  Effective Grievance Handling\n\n\n	Grievance Steps\n	Grievance vs. Gripe\n	Tips for Preventing Grievances\n	Grievance Mediation\n\nDon't miss this workshop and the newly renovated South Branch (Carnegie Building) of Cleveland Public Library.\n\nPresenter:\n\nBarbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. In addition, Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.\n \Details:\nWho Should Attend:  Managers and Administration that work with unions\n\nCompetency:  Communication and Human Capital Management\n\nCost:\nGEO Cost:      $80\nBronze Cost:  $60\nSilver Cost:    $40\nGold Cost:     FREE\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nSouth Branch of Cleveland Public Library\n3096 Scranton Road \nCleveland, OH 44113
X-ALT-DESC;FMTTYPE=text/html:Gripes, Grumbles and Grievances: Improving Labor-Management Relations through Effective Communication and Grievance Processing<br /><br />05/09/19 09:30 AM EST - 05/09/19 12:30 PM EST<br />Description:<br />This highly interactive course will help participants build strong labor-management relationships through effective communication and grievance handling skills.&nbsp; Participants will get information and hands-on experience in communication, collaborative problem-solving, grievance processing as well as tips for preventing grievances.&nbsp;&nbsp;<br />
<br />
<strong>Learning Objectives Part I: Moving from Conflict to Collaboration</strong>
<ul>
	<li>Communication Basics</li>
	<li>Active Listening</li>
	<li>Collaborative Problem-Solving&nbsp;&nbsp;&nbsp;&nbsp;</li>
</ul>
&nbsp;<br />
<strong>Learning Objectives Part 2:&nbsp; Effective Grievance Handling</strong>

<ul>
	<li>Grievance Steps</li>
	<li>Grievance vs. Gripe</li>
	<li>Tips for Preventing Grievances</li>
	<li>Grievance Mediation</li>
</ul>
Don't miss this workshop and the newly renovated South Branch (Carnegie&nbsp;Building) of Cleveland Public Library.<br />
<br />
<strong>Presenter:</strong><br />
<br />
<em>Barbara Baker</em> is a Commissioner with the Federal Mediation and Conciliation Service (FMCS)&nbsp;in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining&nbsp;negotiations and mediates labor and employment disputes in the private, public and federal&nbsp;sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining&nbsp;including bargaining processes, contract administration, steward/supervisor training and&nbsp;developing effective labor management committees. She also provides training in communication&nbsp;skills such as conflict resolution, active listening and communication dynamics. In addition,&nbsp;Ms. Baker facilitates person to person dialogues as well as group discussions to promote&nbsp;strong workplace relationships.<br />
&nbsp;<br />Details:<br />Who Should Attend:&nbsp; Managers and Administration that work with unions<br />
<br />
Competency:&nbsp; Communication and Human Capital Management<br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2">Cost:<br />
GEO Cost: &nbsp; &nbsp;&nbsp; $80<br />
Bronze Cost:&nbsp; $60<br />
Silver Cost:&nbsp;&nbsp;&nbsp; $40<br />
Gold Cost: &nbsp; &nbsp; FREE</font></font></font><br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font></font></font></font><br />Location:<br />South Branch of Cleveland Public Library<br />3096 Scranton Road <br />Cleveland, OH 44113
PRIORITY:3
TRANSP:TRANSPARENT
BEGIN:VALARM
TRIGGER:-PT5M
ACTION:DISPLAY
DESCRIPTION:Reminder
END:VALARM
END:VEVENT
END:VCALENDAR